Frequently Asked Questions - VA601

My device wont switch on

• If the battery is too low the device won't switch on, you need to charge the device for at least 30min to switch it on.
• Press the on button firmly to turn on or off.

My device won't charge.

• Check the red light on the charger is on, ensure the VA601 is turned off before you begin charging, allow 3-4 hour for full charging.
• Try another charger (Nokia type).

I can't hear any sound.

• The headset isn't plugged in properly, or it's plugged into the wrong socket, or the volume is set too low.

The sound is too high or the delay is too long.

• Choose another program, the Green program is the lowest setting. Ask your therapist to adjust the program.

My headset cable is broken.

• VoiceAmp ship a spare headset in the box. Nokia HDC-5 are also available form Voda-shops nationwide.

My battery isn't lasting long

• Ensure the device is switched off when not in use, charge daily for a min 4 hrs.
• The earpiece hurts my ear or is uncomfortable after long periods.
• Try an earpiece adaptor, (especially for smaller ear ways).
• Order a custom made adaptor, this requires an impression to be made by an audiologist.

How do I adjust the program settings on my device.

• Contact your speech therapist to do this. You can download the calibration software form www.voiceamp.net/support, but you must be trained to get free technical support.
• Your device is supplied with a mini USB cable. Drivers are available form voiceamp.net

I hear others speech and noise in my earpiece.

• Choose a program set for noisy environments, ask your therapist to adjust the noise threshold